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Have questions about our water wave, braiding, or crochet hair collections? Our team is ready to assist you with product guidance, order support, and styling advice.
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Customer Support
Our dedicated support team is here to answer your questions about product selection, styling techniques, color matching, and order assistance. We’re passionate about helping you achieve your perfect protective style.
Email: hello@freetressco.com
Response Time: Within 24 hours (Monday–Friday)
Business Address
Freetress Official Store
1742 West Grand Avenue
Chicago, IL 60622
United States
Please note: This is our business address. For product orders and customer service, please email us or use our contact form below.
What We Can Help With
Product Questions: Water wave lengths, braiding hair textures, crochet installation tips
Color Guidance: Matching shades, color recommendations for your style
Order Support: Product availability, shipping information
Styling Advice: Care instructions, maintenance tips, styling tutorials
Send Us a Message
Have a specific question or need personalized assistance? Fill out the form below and our team will respond within one business day.
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Frequently Asked Questions
How do I choose the right Freetress water wave length?
Our water wave hair comes in multiple lengths to suit different styles. The 22-inch length is our most popular for full, cascading waves. Consider your desired finished look — shorter lengths (14–18″) offer versatility for bobs and shoulder-length styles, while longer lengths (20–22″) create dramatic, flowing looks. Email us for personalized length recommendations based on your vision.
What’s the difference between braiding hair and crochet hair?
Freetress braiding hair is designed for traditional braiding techniques — cornrows, box braids, and bulk braiding styles. Our crochet hair is pre-looped or ready for crochet installation methods, saving time and offering pre-styled textures like our water wave crochet and deep twist collections. Both offer premium quality; the choice depends on your preferred installation method.
How many packs of Freetress hair do I need?
For most full-head installations, we recommend 4–6 packs of braiding hair or 5–7 packs of crochet hair, depending on desired fullness and hair texture. Water wave and curly textures may require more packs for maximum volume. Contact us with your specific style and we’ll provide a personalized pack recommendation.
Can I return or exchange Freetress products?
Because our products are available through authorized Amazon retailers, return and exchange policies follow Amazon’s guidelines. Most unopened products can be returned within Amazon’s standard return window. For product-specific questions or concerns, email us and we’ll work with you to find a solution.
How do I care for my Freetress water wave or crochet hair?
To maintain your Freetress hair’s texture and longevity, gently detangle with a wide-tooth comb, moisturize with light oils or leave-in conditioner, and avoid excessive heat. For water wave and curly textures, mist with water to refresh curls. Wrap or cover hair at night to preserve style. Email us for texture-specific care guides.
Where can I buy authentic Freetress products?
We partner with authorized Amazon sellers to ensure you receive genuine Freetress water wave, braiding, and crochet hair. Shop through our official links to access our full collection with confidence. Avoid unauthorized third-party sellers to guarantee product authenticity and quality.
Ready to Create Your Perfect Protective Style?
Explore our full collection of water wave, braiding, and crochet hair — from classic deep twists to trending beach curls and goddess locs. Find your signature look today.
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